For in-house legal teams
Never miss a written-version deadline again
Every consumer complaint against your company — across every District, State and National Commission — on one screen, with the 30/45-day deadline tracked and a para-wise reply drafted in your house style. Every fact linked to its source, ready for your counsel to review.
Free pilot: send us your last 10 complaints and review the drafts. No integration needed.
- CC/142/2026 — refund disputeDraft readyDistrict, Punein 4 days
- CC/187/2026 — policy repudiationAwaiting factsState, Maharashtrain 9 days
- CC/203/2026 — delayed deliveryExtension windowDistrict, Bengaluru UrbanDay 41 of 45
- CC/219/2026 — service deficiencyIn reviewDistrict, Gurugramin 22 days
- 5.7 lakh
- consumer cases pending across commissions (Ministry of Consumer Affairs, Jan 2026)
- 100%
- of your data stored in India (Mumbai)
What it fixes
Deadlines you can't get back
The written version is due in 30 days, 45 at most — the Supreme Court held in 2020 that Commissions cannot extend it further. Miss it and the case goes ahead without your defence. Every due date is tracked from the date you received the complaint, with the extension window flagged.
One view of every case
See what's due this week by state, commission and panel firm — instead of chasing email threads and spreadsheets across your network.
Consistent replies, lower panel cost
Your standard objections and house wording are applied to every reply, so different firms stop taking different positions. Counsel reviews a finished draft instead of starting from a blank page.
How it works
- 1Upload the complaint — parties, commission and every paragraph are extracted.
- 2The s.38 deadline is tracked from the date you received it.
- 3Your business team answers fact questions and attaches evidence.
- 4A para-wise reply is drafted in your template, every fact linked to its source.
- 5Checks catch unanswered paragraphs and blanks before you export to Word.
Every statement traceable
Each sentence in the draft cites where it came from — your team's answer, an uploaded document, or the complaint itself. References the AI can't back up are removed and flagged, and names copied from another case block approval.
Para-wise reply · Para 5 · Denied, except
That the contents of Para 5 are denied, save that the Opposite Party processed a full refund of the amount paid on 12/03/2026.
Why not just use ChatGPT/Claude?
- ✓Tracks the statutory deadline for every case — a chatbot doesn't know a case exists.
- ✓Answers every paragraph of the complaint and flags any it missed.
- ✓Cites a source for every fact, and removes references it can't back up.
- ✓Uses your past replies, standard objections and Word formatting.
- ✓Collects facts from your business teams with a full audit trail.
- ✓Your data stays in India, separated from every other customer.
Built for your infosec review
Data in India
Database and files in AWS Mumbai (ap-south-1).
Isolated per company
Every record is separated by company at the database level, not just in application code.
Not used for training
Your complaints, facts and drafts are never used to train AI models.
Audit trail
Who uploaded, answered, edited, approved and exported — every action is logged.
Role-based access
Admins, in-house counsel, panel firms and business responders each see only what they need.
Contracts
Data processing agreement (DPDP Act, 2023) and security questionnaire on request.
Pricing by case volume
Monthly, quarterly or annual plans based on how many complaints you handle. A case counts only once a draft is generated — logging and tracking complaints is always free.
Written-version workspace
Starter
10 cases / month
TBD
Growth
50 cases / month
TBD
Scale
200 cases / month
TBD
Enterprise
Unlimited, multiple entities
Custom
What's included:
- Deadline tracking for every notice and complaint (30 + 15 days under s.38(2)(a))
- Para-wise written versions and notice replies, with a source for every fact
- Your own Word template, past replies and standard objections
- Team and external-counsel collaboration with a full audit trail
- Data stored in India, separated from every other customer
Who we are
Built by the team behind Consumer Buddy, a consumer-complaint drafting platform — combining consumer-law practice with legal technology.
Shagun Khemka
Co-founder — B.Tech, VIT Vellore
Aman Agarwal
Co-founder — LL.M., Jindal Global Law School; LL.B., Government Law College, Mumbai
Questions legal teams ask
›Is this legal advice?
No. It is drafting software for your legal team. Your counsel reviews, signs and files every document.
›Isn't Consumer Buddy the tool consumers use to file complaints?
Consumer Buddy builds drafting software for both sides of consumer disputes, the way a word processor is used by both sides. Your organisation's workspace runs on a separate database and login, and nothing in it is ever visible to the consumer product.
›Where is our data stored, and who can see it?
In India (AWS Mumbai). Only members your admin invites can see your cases, and panel firms see only the cases they're assigned.
›Can it follow our existing format?
Yes. Upload up to 5 replies you've filed before. We pick up your standard wording (you approve each item) and your Word formatting.
›Which AI do you use?
Leading commercial models (such as Anthropic's Claude) through their business APIs, under terms where your data isn't used for training. Facts are never invented: every statement must cite your own material.
›How does the pilot work?
Send us 10 recent complaints. We set up your workspace, your team answers the fact questions, and you compare the drafts with what your panel firms produced. No cost, no integration.